FAQs

Yes! Calivell offers free standard shipping on all orders over $120 within the contiguous United States. Orders under $120 may be subject to a flat shipping fee calculated at checkout. Free shipping applies to most furniture items including bunk beds, loft beds, platform beds, nightstands, dining sets, and outdoor patio furniture. Hawaii, Alaska, and U.S. territories may have additional shipping surcharges.

All orders are processed within 1–5 business days after payment is confirmed. Processing time covers order verification, quality inspection, and packaging. Orders placed on weekends or federal holidays begin processing the next business day. During peak seasons or promotional events, processing may take closer to the 5-business-day window. You will receive a shipping confirmation email with tracking details once your order leaves our warehouse.

Once your order ships, you will receive an automated email containing your tracking number and a link to monitor your shipment in real time. You can also log into your Calivell account and view tracking information under "Order History." If you checked out as a guest, use the tracking number provided in your shipping confirmation email on the carrier's website. For help, email info@calivell.com or call 949-617-9922.

Calivell ships smaller items such as nightstands and accessories via UPS, FedEx, or USPS depending on your location and package size. Larger furniture items like bunk beds, loft beds, and dining sets are typically delivered via freight or LTL (less-than-truckload) carriers to ensure safe handling. The specific carrier assigned to your order will be indicated in your shipping confirmation email along with the tracking number.

Transit times vary by location and shipping method. For parcel shipments via UPS or FedEx, delivery typically takes 3–7 business days after the order has been processed. Freight shipments for large furniture items generally take 5–10 business days in transit. Total delivery time from order placement is the processing window (1–5 business days) plus transit time. Calivell's team will coordinate freight deliveries and contact you to schedule a delivery window when applicable.

You may request a change or cancellation within 24 hours of placing your order, provided it has not yet entered the processing or fulfillment stage. To make a change, contact us immediately at info@calivell.com or call 949-617-9922 Monday–Friday, 9 AM–5 PM PT. Once an order has shipped, it cannot be cancelled, but you may initiate a return under our 30-day return policy after delivery. Custom or special-order items may not be cancellable after confirmation.

You can check your order status at any time by logging into your Calivell account at calivell.com and navigating to "My Orders." If you placed your order as a guest, refer to the order confirmation email you received at checkout. For further assistance, email info@calivell.com with your order number and name, or call our customer support team at 949-617-9922, Monday–Friday, 9 AM–5 PM PT.

At this time, each order can only be shipped to a single address. If you need furniture delivered to multiple locations — for example, purchasing for two different rooms or properties — please place separate orders for each destination. This ensures accurate shipping calculations and tracking for each address. If you need help splitting a large purchase into multiple orders, our team is happy to assist at info@calivell.com or 949-617-9922.

Large items such as bunk beds, loft beds, and platform beds are shipped via freight carriers. Before delivery, inspect all packages for visible damage and note any concerns on the delivery receipt before signing. Do not refuse the shipment unless damage is severe. Photograph any damage immediately and contact us at info@calivell.com within 48 hours of delivery. Freight deliveries are typically curbside unless a white-glove service option is selected at checkout where available.

Calivell accepts returns within 30 days of delivery for most items in new, unused, and unassembled condition. Items must be in their original packaging with all hardware and accessories included. Returns initiated after the 30-day window will not be accepted. Some exclusions apply, including clearance items, custom orders, and items that show signs of assembly, use, or damage caused by the customer. For full details, visit calivell.com or contact info@calivell.com.

The following items are generally not eligible for return: clearance or final-sale products, custom or made-to-order furniture, items that have been assembled or show signs of use, products with missing parts or original packaging, and items damaged due to customer misuse or improper assembly. If your item arrived damaged or defective through no fault of your own, please contact us immediately at info@calivell.com — those situations are handled separately as warranty or damage claims.

To initiate a return, email info@calivell.com within 30 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return. Our team will respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and return shipping instructions. Do not ship items back without an RMA, as unauthorized returns may not be processed. Return shipping costs may be the customer's responsibility unless the item is defective or incorrectly shipped.

Once Calivell receives and inspects your returned item, refunds are typically processed within 5–7 business days. The refund will be issued to your original payment method. Depending on your bank or credit card provider, it may take an additional 3–5 business days for the credit to appear on your statement. You will receive a confirmation email when your refund has been issued. For questions about a pending refund, contact us at info@calivell.com or 949-617-9922.

Most Calivell furniture items, including bunk beds, loft beds, platform beds, and dining sets, require some level of assembly. These products are shipped flat-packed or in multiple boxes to ensure safe transit. Assembly complexity varies by product — some pieces require only basic fastening of a few components, while larger structures like full bunk bed systems may take more time and effort. Always review the product listing details for assembly notes before purchasing.

Yes, all Calivell furniture that requires assembly includes a printed instruction manual inside the packaging. Step-by-step diagrams guide you through the process. If your instructions are missing, damaged, or unclear, digital versions may be available on the product page at calivell.com. You can also contact our customer support team at info@calivell.com or 949-617-9922 and we'll do our best to provide the documentation you need as quickly as possible.

Most Calivell furniture can be assembled using basic household tools. Commonly needed tools include a Phillips-head screwdriver, a flat-head screwdriver, and an Allen wrench (hex key), which is often included in the hardware packet. For heavier items like bunk beds, a rubber mallet may be helpful for fitting components snugly. A power drill with appropriate bits can speed up the process but is not required. Always follow the included instructions to avoid over-tightening hardware.

Assembly time varies depending on the product. Smaller items like nightstands may take 15–30 minutes. Platform beds generally take 45–90 minutes. Bunk beds and loft beds, which have more components and require careful structural assembly, typically take 2–3 hours with two adults working together. We strongly recommend having a second person assist with larger furniture for both safety and ease. Following the instructions step-by-step and not skipping hardware steps will help ensure a smooth assembly experience.

Calivell furniture is crafted from a range of quality materials designed for durability and modern aesthetics. Bed frames and bunk beds are commonly constructed from solid wood, engineered wood (MDF or particleboard with wood veneer), or powder-coated steel, depending on the specific model. Outdoor patio furniture typically features weather-resistant materials such as aluminum frames or treated hardwoods. Each product listing on calivell.com includes detailed material specifications so you can make an informed decision before purchasing.

Calivell stands behind the quality of its products. Most furniture items come with a manufacturer's warranty covering structural defects and workmanship issues under normal use. Warranty terms and duration vary by product and are detailed on individual product pages at calivell.com. The warranty does not cover damage from misuse, improper assembly, normal wear and tear, or modifications. For warranty inquiries, contact our team at info@calivell.com with your order number, photos, and a description of the issue.

If your Calivell item arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery at info@calivell.com. Please include your order number, a description of the issue, and clear photos of the damage or defect. Our team will assess the situation and arrange for a replacement part, a full replacement item, or an appropriate resolution at no charge to you. Do not discard packaging or hardware until the issue is fully resolved, as it may be needed for claims processing.

Weight limits vary by bunk bed model and construction material. As a general industry standard, most youth bunk beds support between 150–200 lbs per bunk, while heavy-duty or adult-grade bunk beds may support 250–400 lbs per sleeping surface. Always check the specific weight capacity listed on the product page for the exact model you are purchasing. Never exceed the stated weight limit, and avoid allowing multiple children to play or jump on a single bunk at the same time.

The general industry recommendation, supported by the American Academy of Pediatrics (AAP) and the U.S. Consumer Product Safety Commission (CPSC), is that children under 6 years of age should not sleep on the top bunk of a bunk bed. Older children should be supervised until they demonstrate they can safely use the ladder and sleep without falling. Guardrails on all open sides of the top bunk are essential. Always ensure guardrails are securely installed and meet current safety standards before use.

As a general industry guideline, mattresses used on the top bunk of a bunk bed should be no thicker than 6 inches. This ensures that the guardrail sits at least 5 inches above the top of the mattress — a minimum recommended by the CPSC to help prevent falls. Using an overly thick mattress can reduce the effective height of the guardrail, increasing fall risk. Always check the mattress thickness recommendation specified on your particular Calivell bunk bed product page for model-specific guidance.

Calivell offers bed frames in a range of standard US mattress sizes including Twin, Twin XL, Full, Queen, and King depending on the model. Bunk beds and loft beds are most commonly designed for Twin or Full size mattresses. Platform beds may be available in Queen or King configurations. Always verify the specific mattress size compatibility listed on the product page before purchasing a mattress separately. Using a mattress that is too small or too large can affect both safety and comfort.

Calivell specializes in furniture frames and does not currently sell mattresses directly. We recommend purchasing a mattress from a reputable mattress retailer such as Casper, Purple, Saatva, or a local mattress store. When shopping, simply reference the compatible mattress size listed on your Calivell product page (e.g., Twin, Full, Queen). For bunk beds, pay close attention to maximum thickness guidelines. If you need help confirming the right mattress dimensions, email us at info@calivell.com and we'll be glad to assist.

Calivell accepts all major forms of payment including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. Some financing options may also be available at checkout through buy-now-pay-later providers such as Affirm or Shop Pay Installments, allowing you to split your purchase into manageable monthly payments. All available payment methods will be displayed during the checkout process. If you experience any payment issues, contact us at info@calivell.com or call 949-617-9922.

Yes. Calivell's online store is built on Shopify, one of the world's most trusted e-commerce platforms, which uses industry-standard SSL (Secure Socket Layer) encryption to protect all customer data during transmission. Calivell does not store your full credit card details on its servers. Look for the padlock icon in your browser's address bar when checking out, which confirms the connection is secure. If you have concerns about online payment security, you may also complete your purchase via PayPal for an added layer of buyer protection.

No, you do not need to create an account to shop at Calivell. Guest checkout is available and allows you to complete your purchase using just your email address and shipping details. However, creating a free Calivell account gives you added benefits, including easy order tracking, saved shipping addresses, faster checkout on future orders, and access to your complete order history. You can create an account at any time by visiting calivell.com and clicking "Sign Up" in the top navigation menu.

At this time, Calivell primarily ships within the contiguous United States. Shipping to Hawaii and Alaska may be available with additional freight surcharges, and availability is determined at checkout. Calivell does not currently offer standard international shipping to countries outside the U.S. If you are an international customer interested in purchasing Calivell products, please reach out to our team at info@calivell.com to discuss potential options, as policies may evolve over time.

Since Calivell currently ships within the United States, domestic orders are not subject to customs duties or import taxes. Should Calivell expand international shipping in the future, customers in other countries would generally be responsible for any customs fees, duties, VAT, or import taxes imposed by their country's customs authority. These charges are outside Calivell's control and are not included in the product price or shipping cost. We recommend checking with your local customs office for applicable rates before placing an international inquiry.